Payments, fulfillment & policies
These policies summarize the baseline terms for orders and service payments made to SURGETECH LLC. Individual invoices, quotes, or product pages may include more specific terms.
Fulfillment & shipping
Physical products are processed after payment confirmation. Standard orders typically process within 2–7 business days before shipment. Custom, made-to-order, or bulk items may require longer production timelines disclosed before purchase. Tracking is provided when available.
Returns & refunds
Eligible unused physical goods may be returned within 14 days of delivery unless marked final sale, custom, made-to-order, or hygiene-sensitive. Service deposits and completed work are generally non-refundable once work has begun. If we cannot fulfill an order or agreed scope, we will offer a refund or reasonable alternative.
Cancellations
Orders may be canceled before fulfillment, production, or service work begins. Custom production, bulk orders, digital delivery, and active service work may not be cancelable after work starts.
Privacy
We collect only the information needed to process orders, provide services, communicate with customers, and meet legal or tax requirements. We do not sell customer personal information. Payment information is processed by secure third-party payment providers.
SURGETECH LLC provides support through the published contact channel below for orders, invoices, fulfillment, and service inquiries.
Contact SURGETECH
Email: ops@surgetech.us
Business: SURGETECH LLC
Location: Florida, United States
Typical response time: 1–3 business days.
For orders or invoices
Please include your name, order number or invoice number, the email used at checkout, and a short description of the issue.
Email Support